Refund policy
We understand that occasionally you may need to return an item and our aim is to make this process as simple as possible for you. Our policy allows you to return the item up to 14 calendar days from you receiving it.
Items you are returning must be in the same condition as you received them, unworn and in the original packaging.
For hygiene purposes, no refunds or exchanges will be given for products that have perfume, makeup, body odours or cigarette smoke. Any objects found within the returned item or inside of pockets will be seen as evidence of use.
Any item that doesn’t meet the criteria set out in the return policy will be rejected and returned to the sender. Please note you could be asked to cover the delivery cost of rejected items.
Returns Process
To make the return simple for us to process, please notify us via email prior to the merchandise being sent back. Refunds or exchanges must be returned within 14 calendar days of receiving the item.
Return postage is at the buyer’s cost & at the buyer’s responsibility until the returned item has arrived safely with us.
We recommend returning your items using a tracked and signature required service to ensure they arrive with us and prevent them from being lost by the chosen postal service.The tracking number should be provided to Loveyoutoday within 24 hours of shipping.
Merchandise returned from outside the UK must be marked as 'Returned Merchandise'. Any Import Duty and Customs Fees incurred by Loveyoutoday will be deducted from the amount to be refunded to the Buyer.
If the merchandise is returned in a differing condition to when sent, Loveyoutoday reserves the right to withhold all or part of the refund. A deduction may be made for loss in value, if the loss is the result of unnecessary handling by you or if is damaged in return transit due to inadequate packaging or shipping mishandling. An exchange or credit may be issued at the discretion of Loveyoutoday.
If you have any issues with your item or problems in getting the item back to us within the required time frame, please get in contact with us. Decisions on processing refunds outside of the 14 day return period will be at our discretion.
Returns Email
If you wish to return an item, please contact us via the following email address:
customerservice@loveyoutoday.shop
Consignment Sales
There are no returns for Consignment merchandise - all Consignment merchandise will be clearly described as such in the product description. Please see our Terms of Service section for more information on our Consignment service.
When do I get my refund
Once we have received your item and it has passed our returns criteria, we will process your refund within 3 working days by the same method as per original payment less a 15% restock fee on the original purchase price. Payments made via Debit/credit card, Paypal or any other payment provider may be subject to a third party processing fee of 3-4% (deducted at source) which is not refundable. The refunded amount for a return will be reduced by the 15% restock fee, any third party payment processing fee and any original shipping cost.
Funds can take between 5-7 working days to return to your account depending on payment method used and who you bank with. Loveyoutoday has no control over refund timings from third parties.